Welcome to Flower Delivery Soho’s online shop. These Terms & Conditions (“Terms”) apply to all purchases made by customers using our e-commerce platform for flower delivery services in Soho and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms, which govern the use of our services, purchases, deliveries, and customer interactions. Please read them carefully before making your purchase.
These Terms & Conditions apply to customers ordering flower delivery within Soho and its nearby locales. By completing an online order with Flower Delivery Soho, you confirm that you have fully read, understood, and accepted these terms. We reserve the right to update or modify these Terms at any time. Please check back regularly to ensure that you are familiar with the current version. Continued use of our website and services after changes are made constitutes acceptance of those changes.
To order flowers online for delivery in Soho, customers should follow the on-site ordering process as detailed below:
Orders are deemed accepted once payment is received and an order confirmation is sent. We reserve the right to refuse orders at our discretion, for example if items are unavailable, if payment cannot be processed, or if deliveries are requested outside our coverage areas.
Flower Delivery Soho strives to fulfil all orders as described on our website. Due to the seasonal and perishable nature of flowers, some varieties or arrangements may occasionally be unavailable. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar appearance, ensuring the quality and aesthetic of your arrangement is maintained. If a significant change to the overall style or content is necessary, we will make reasonable efforts to contact you for approval before proceeding.
We deliver flowers throughout Soho and select surrounding areas. Delivery days, cut-off times, and estimated time slots are published on our website. Same-day and next-day delivery may be offered, subject to availability and seasonal constraints.
It is the customer’s responsibility to provide accurate delivery details. If the recipient is unavailable at the time of delivery, we will follow your provided instructions where possible or leave the flowers in a safe place/neighbour, or leave a calling card. A redelivery charge may apply if a new delivery is required due to inaccurate or incomplete information.
While we make every effort to deliver within your preferred timeframe, we cannot guarantee specific times. Delivery may be delayed or cancelled in cases of force majeure, including but not limited to severe weather, roadway disruptions, or other events outside our control.
We accept most major debit and credit cards and other secure payments as indicated at online checkout. Your payment must be successfully authorised at the time of ordering. Flower Delivery Soho does not store payment card details on our servers, and all transactions are processed using secure, PCI-compliant payment gateways.
If payment is refused, your order will not be processed. In cases of suspected fraud, we reserve the right to cancel orders without prior notice. Prices displayed on the website are in GBP and include applicable VAT where relevant. Delivery charges are detailed separately at checkout and form part of the total order price.
Should you wish to cancel or amend your order for flower delivery in Soho, please notify us as soon as possible following your order confirmation. Due to the perishable nature of fresh flowers, orders may only be cancelled or changed:
To request a cancellation or change, you must provide your order reference number and relevant details. Requests made outside the permissible timeframe cannot be honoured, and the full order amount will be charged.
Should you receive flowers that are damaged, substandard, or otherwise unsatisfactory, please contact us within 24 hours of receipt with photographic evidence. Eligible refunds or replacements may be issued at our discretion. Due to the perishable nature of flowers, returns will not generally be required, though arrangements may be made in specific circumstances.
No refunds will be given for:
It is the responsibility of the customer to:
Failure to comply with these responsibilities may delay your order or result in additional charges.
Flower Delivery Soho strives to deliver high-quality products and services. However, to the extent permitted by UK law, our liability for any claim arising out of, or in connection with, your use of our flower delivery service (whether in contract, negligence or otherwise) shall be limited to the cost of the goods purchased. We shall not be liable for:
Nothing in these Terms shall limit our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
All content, images, logos, designs, and other intellectual property found on the Flower Delivery Soho website remain our exclusive property or are used with the permission of licensors. Any unauthorised use, copying, reproduction, or distribution is strictly prohibited and may lead to legal action.
Your privacy is important to us. Personal data provided when placing an order is processed in accordance with our Privacy Policy and in compliance with UK data protection legislation. Information may be shared with third parties only as necessary to fulfil your order (such as delivery partners or payment processors).
Flower Delivery Soho may periodically offer promotional codes, discounts, or special deals for online flower delivery in Soho. These offers are subject to availability, may not be combined, and are subject to individual terms as outlined per promotion. Misuse of promotions may lead to order cancellation or adjustment.
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions and all transactions relating to your online purchase from Flower Delivery Soho shall be governed by and interpreted in accordance with the laws of England and Wales. By placing an order, you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or relating to these Terms, our services, or any contract between us.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery services in Soho and the wider area, please consult our website’s FAQ or contact our customer service team. We will endeavour to resolve any issues promptly and to your satisfaction.
These Terms & Conditions, together with any policies referred to herein, constitute the entire agreement between you and Flower Delivery Soho regarding online flower delivery purchases. No other terms, representations, undertakings, or understandings, whether oral or written, shall form part of this agreement, unless expressly stated herein or required by law.
These Terms apply to all customers ordering flower delivery throughout Soho and surrounding delivery areas as defined on our website. By using our online flower delivery platform, you confirm your understanding and agreement to these Terms within the specified areas of service.
Thank you for choosing Flower Delivery Soho for your floral gifting needs. We look forward to serving you and ensuring your experience is always positive and efficient.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Soho, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Soho.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
