At Flower Delivery Soho, we understand the importance of fresh, beautiful flowers for every occasion. As a trusted local Soho florist serving households and local businesses, we are committed to delivering only the freshest blooms in every arrangement. We back our service with a robust returns, refunds, and complaints process to ensure our customers are always satisfied with our flowers and our service.
We take great care in preparing and delivering each bouquet. However, should your flowers arrive damaged or not in the expected condition, please report the issue to us as soon as possible. Ensure you contact us within 24 hours of receipt, and retain both the packaging and the product for assessment. We may request photos of the damaged flowers to help us resolve the issue swiftly and improve our service. Providing this information helps us expedite your replacement or refund request.
Your flower order is guaranteed to arrive at peak freshness. We promise that all arrangements will remain fresh for at least five days from the time of delivery, provided they are cared for according to our included care instructions. If your flowers wilt or fail to meet this standard within the five-day freshness window, and basic care guidelines have been followed, please get in touch with us. We are committed to upholding our freshness guarantee throughout Soho, whether to homes or businesses.
If your flowers are delivered damaged, do not meet our freshness standard, or if you receive the incorrect arrangement, you are eligible for a refund or a replacement. When you report a valid issue within the required time frame, we will offer the following options:
Please note that flowers are perishable, so timely reporting helps us resolve issues quickly and maintain high standards for all our Soho customers.
Your satisfaction is central to our continued reputation as a local floristry specialist. If you wish to make a complaint about an order, service, or your experience, please contact our customer care team with your order details and a description of the issue. We aim to acknowledge all complaints within one business day. Our team will work with you to resolve your concern fairly and efficiently, keeping you informed throughout the process.
Flower Delivery Soho is proud to serve the local community, providing quality flowers to homes and workspaces throughout Soho. Our returns and complaints policies are designed to give you total peace of mind, and our commitment to quality ensures every arrangement arrives fresh and beautiful. Thank you for choosing us as your reliable Soho florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
